Common questions
We have compiled a list of some of the common questions.
Have trouble logging in?
Sometimes, the email containing verification code could end up in your spam/junk folder. Make sure to check and mark the email as 'Not Spam' if you find it.
If you still have not received the code, select Resend to receive another verificaition code. If the issue still persists and you are unable to login contact Support.
Can't see the A11yInspect Icon in your browser toolbar?
Refer How to Pin BarrierBreak A11yInspect in the browser's toolbar.
Who can use BarrierBreak A11yInspect?
A11yInspect is a platform to make web more accessible and is designed for all users. Simplified user interface for Product Managers, Testers, HRs, and other operative functional departments in the business.
Does BarrierBreak A11yInspect offer a free trial?
Yes, BarrierBreak A11yInspect has a forever free version with limited features. Also, when you sign up for the first 30 days you have access to the Pro subscription, so that you can use the full product.
Can I use BarrierBreak A11yInspect on my mobile?
No. BarrierBreak A11yInspect is a browser extension. Currently, you can use it on Chrome & Edge browsers on the desktop.
Does A11yInspect test webpages in languages other than English?
A11yInspect can tests accessibility of webpages in any language since it actually checks the code.
Though the A11yInspect interface is currently only available in English.
How does BarrierBreak A11yInspect identify accessibility issues?
A11yInspect uses the BarrierBreak rulesets that are frequently updated to improve the accuracy, reduce false positives and increase coverage of the accessibility guidelines.
How to contact the BarrierBreak A11yInspect Support team?
BarrierBreak A11yInspect team is here to help with any questions or concerns you might have, our Help & Support is a great resource to refer.
For billing queries, write to us. For support queries, contact Support team. Please describe your query in detail so our team can promptly help find you a resolution.
Is BarrierBreak A11yInspect secure?
Rest assured with the safety & security of your data, at BarrierBreak A11yInspect user's information is our utmost priority. We only store the data related to show your personal scan logs.
What data BarrierBreak A11yInspect collects?
In order to serve best experience to our users, we collect necessary information such as name, email address, contact information. Read more in our Privacy Policy.
Do you share my data with anyone?
We take privacy of user's information very seriously. We have security protocols in function to ensure your content is private, and we are reliable to work. Read more in our Privacy Policy.
I received an email, appears to be from BarrierBreak A11yInspect, how do I know if it is legitimate?
To make sure the email you received is from BarrierBreak A11yInspect, do notice where the email was sent from. Legitimate email are sent from the following emails:
If you have received an email that is from BarrierBreak but you have doubt, then feel free to email us.